Terms & Conditions

When issuing an order with By Heritage, customers thereby accept the terms and conditions specified and enters an agreement with By heritage accordingly. Read the terms and conditions carefully before ordering. As By heritage may ongoing modify the terms, customers are to read the conditions prior to each order.

When placing orders with By heritage, customers warrant to be at least 18 years old or have permission from guardians for any purchase.

All prices shown for products are included Swedish VAT.
Local charges may appear depending on customers region. All local charges (regional VAT, sales tax, customs duty) are at the customer`s expense.

The prices are excluded shipping costs and possible payment fees, additional costs will be recognized at check out before the order is confirmed.

At the event of a product being sold out, By heritage has the right to cancel the order and refund any amount already paid by the customer.

Return costs are at the customers own expense, see detailed information.

Delivery and shipping:
By heritage dispatch all orders within 3-8 working days. Orders are not shipped on weekends or holidays. Estimated delivery times are to be used as a guide only. By heritage is not responsible for any delays caused by destination customs clearance processes.

Shipping fee Sweden: 49 SEK.
Shipping fee Denmark & Finland: 149 SEK.
Shipping fee European Union: 249 SEK.

For shipping to other countries, please send us an e-mail and we can check your current shipping fee.


Payment
The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

Online purchases are available for customers that have been issued a valid credit card by a card provider accepted by us. By heritage accept payment by Visa, Mastercard, Amex. Maestro, Discover or PayPal.

All transfers conducted through By Heritage are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.



Currencies:
By heritage is not responsible for any currency changes or currency exchange rates from the bank.


Return policy:

Un-used and intact products can be returned within 7 days of delivery, excluding products on sale. The product must be in new condition with tags still intact and properly attached, packed in its original emballage. If the product is damaged, soiled or used it cannot be returned. Un-intact products will not be refunded.

In case of return, please send us an e-mail with order and contact information, a description of your case as well as reason for the return. If you have paid by invoice also include your bank account in order for us to transfer your money back to you.

We try to process any returns within 5 working days of receiving them and will send you an email once your return has been processed.

If you want to switch to another product or another size of the same product, return the items that you wish to switch and issue a new order on the website for the new products. 

Products on sale are non-returnable.

Shipping costs for returns are at the customers own expense.

For any complaints, send us an e-mail with order information and description of the case. By heritage will cover the shipping costs for possible returns due to eligible complaints.

By heritage is not responsible for returns in transit, it is recommended to request a package ID as well as a receipt from the chosen delivery service.

If a return item is shipped international, please clearly mark the package with ”Returned goods” to avoid custom charges. By heritage is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.

Goods for returnal should be sent to:

By heritage
Svenska form och designkonsulterna AB
Stavstigen 6
417 02 Göteborg
Sweden

Transport damage:
In case the item has been damaged during transport, you should immediately report this to us. Please send an e-mail with a brief description of your case along with pictures of the transport damage.

Unclaimed packages:
If the package is not collected at available service point, By heritage will charge a handling fee to cover the return shipping costs as well as freight companies administrative fees.

Force Majeure
Events outside By Heritage's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that By Heritage is released from By Heritage's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery or delays from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Personal information:
The personal information that you provide By heritage and Tictail will be used internally only and will not be forwarded to any third party. The personal information will only be used to fulfill the undertakings by us and to offer the customers best possible service. Customers have the right to inspect the information held upon themselves and to request By heritage to delete or correct the information at any time.

Cookies
By Heritage uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use By Heritage without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On By Heritage we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Ownership of rights:
Copyright of any content of the website www.byheritage.com remains with By heritage.
Any use of this website or its content for commercial use is prohibited without By heritage´s permission.


Feel free to contact us for any questions:

info@byheritage.com